Refund policy

Refund & Return Policy

We want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
With tags attached
In the original packaging
Accompanied by proof of purchase or receipt

Please note: We do not offer refunds or returns on custom, personalized, or special-order items.

To start a return, contact us at jakital@outlook.com. If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Returns sent without prior approval will not be accepted.

If you have any questions regarding your return, feel free to contact us at jakital@outlook.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and make it right.

Non-Returnable Items

The following items are non-returnable:

Custom or personalized products
Special-order items
Sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Exchanges

If you would like to exchange an item, the quickest method is to return the original item (if eligible). Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.